Positive: That’s okay. No worries. That’s all right. Please don’t worry about it. I understand. It’s not important. I accept your apology. You couldn’t help it. It’s not your fault. Negative: I’m sorry, an apology isn’t enough. I don’t think I can accept your apology. I’m afraid an apology isn’t enough.
That was a good one! That was brilliant! You crack me up! That’s so funny! [with stress on ‘so’] Well said! [to a particularly witty one]
Oh I’m so sorry to hear that! That’s terrible! That’s shocking! That’s so disappointing! That’s awful! I hope things get better soon. That must have been terrible/awful! You must be feeling terrible/awful! I heard about….; I’m very sorry to hear about it. I heard about…..; you must be having a hard time! I heard about…; … Continue reading
Expressing regret: I’m really/very/awfully sorry! My apologies! I apologize for… I owe you an apology. Please forgive me for… Please pardon my… Please excuse my… Providing explanation: I wasn’t thinking! I didn’t see you/that. The glass slipped. I’m just too preoccupied with… I totally forgot… It totally slipped my mind. It’s an oversight. It’s totally … Continue reading
The easiest way to give orders would be to use imperatives. For instance, ‘Fill up this form.’ But of course, that sounds quite rude, doesn’t it? Using a ‘please’ might sound better (Fill up this form, please) but there are more ways to soften your orders and instructions and make them sound less bossy. The … Continue reading
Wouldn’t it be better to……………………….?(not direct; negative question asking for agreement) Would it be better to……………………………?(very indirect; open question) I’d say ………………. What if we….